Terms of service

Welcome to Gaafour Furniture Ltd. These Terms of Service explain the conditions that apply when you use our website, place an order, or purchase products from us.

By accessing our website or placing an order, you agree to the terms outlined below.

1. Business Information

This website is operated by Gaafour Furniture Ltd.

Company Name: Gaafour Furniture Ltd
Company Number: 09061553
Address: 310 Platt Ln, Fallowfield, Manchester M14 7BZ, United Kingdom
Email: support@gaafourfurniture.shop
Phone: +44 7455 888600

2. Products and Product Information

We aim to provide clear and accurate product information, including descriptions, prices, images, specifications, and availability.

Product colours, finishes, materials, and dimensions may appear slightly different depending on screen settings, lighting, or how the product is displayed. Customers should review all product details carefully before placing an order.

If we discover an error in product information, pricing, or availability after an order has been placed, we will contact you as soon as possible to provide a suitable solution.

3. Orders

When you place an order on our website, you are making an offer to purchase the selected product.

After placing an order, you should receive an order confirmation email. This confirms that we have received your order, but it does not guarantee acceptance if there is an issue with stock, payment, product details, or delivery information.

We reserve the right to cancel or refuse an order if:

  • The product is unavailable
  • Payment is declined or not completed
  • The delivery address is incomplete or incorrect
  • There is an error in the product price or description
  • We suspect fraudulent, suspicious, or unauthorised activity

4. Prices and Payments

All prices are displayed in British Pounds Sterling (GBP) unless stated otherwise.

Payment must be completed at checkout before an order can be processed. Accepted payment methods are shown at checkout.

Payments are processed securely through trusted payment providers. We do not store full credit or debit card details on our website.

5. Delivery

Delivery information, estimated delivery timeframes, and any applicable delivery charges will be shown on our website or at checkout.

Customers are responsible for providing a complete and accurate delivery address. We are not responsible for delays or failed deliveries caused by incorrect or incomplete address details.

For full delivery details, please refer to our Shipping Policy.

6. Returns and Refunds

Returns and refunds are handled in accordance with our Refund and Return Policy.

Returned items must usually be unused, in their original condition, and returned with all parts, accessories, and packaging where possible, unless the item is faulty, damaged, or incorrect.

For full return and refund details, please refer to our Refund and Return Policy.

7. Damaged, Faulty, or Incorrect Items

If your item arrives damaged, faulty, or incorrect, please contact us as soon as possible.

Please include your order number, a description of the issue, and clear photos of the product and packaging where relevant.

We will review the issue and provide a suitable solution in accordance with your consumer rights.

8. Customer Responsibilities

By using our website, you agree to:

  • Provide accurate billing, contact, and delivery information
  • Use the website only for lawful purposes
  • Check product details carefully before purchasing
  • Contact us promptly if there is an issue with your order
  • Not misuse, damage, or interfere with the website

9. Website Accuracy

We do our best to keep all website information accurate and up to date. However, occasional errors may occur, including pricing errors, product description errors, image errors, or stock availability errors.

If we identify an error after an order has been placed, we will contact you before continuing with the order.

10. Intellectual Property

All website content, including text, images, graphics, product descriptions, layout, branding, and other materials, belongs to Gaafour Furniture Ltd or is used with permission.

You may not copy, reproduce, distribute, or use our website content without written permission.

11. Limitation of Liability

Gaafour Furniture Ltd is not responsible for indirect losses, delays outside our control, or issues caused by third-party services such as couriers, payment providers, website platforms, or internet service providers.

Nothing in these Terms of Service limits your statutory rights under UK consumer law.

12. Privacy

Your personal information is handled in accordance with our Privacy Policy.

We use customer information only where necessary to process orders, provide customer support, manage delivery, improve our services, and meet legal obligations.

13. Changes to These Terms

We may update these Terms of Service from time to time.

Any updates will be posted on this page. The latest version will apply when you use our website or place an order.

14. Contact Us

For questions about these Terms of Service, your order, delivery, returns, or general support, please contact us:

Gaafour Furniture Ltd
Company Number: 09061553
Address: 310 Platt Ln, Fallowfield, Manchester M14 7BZ, United Kingdom
Email: support@gaafourfurniture.shop
Phone: +44 7455 888600